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Is it possible to specify smoking (non-smoking) room when making a reservation? |
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Eccept for the suite rooms, all rooms have smoking and non-smoking rooms.
Online: Reservation procedure needs the selection.
When the prefered type is not available, please inform that at note space.
Telephone, E-mail: Please tell or state the preference at the time of reservation.
We will come up to it however we cannot guarantee it. It depends on availability. |
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Is it possible to specify high floor when making a reservation? |
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If a preference is stated at the time of reservation, we shall prioritize your request.
However, there may be no rooms available that meet your request.
Please consent to this in advance. |
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Is it possible to specify assignment of multiple rooms? |
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Please tell or state the preference at the time of reservation.
We will come up to it however we cannot guarantee it. It depends on availability |
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Do you have a triple room? |
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There are no rooms with three beds.
We can put an extra bed in a suite room (\7,000 service charge, tax included). |
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How many days notice are needed for cancellations? |
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If you wish to cancel, please advise us prior to your scheduled arrival date.
Cancellation fee is as follows.
One day prior- 20%, arrival date- 80%, No show- 100% of room charge. |
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Is a cancell waiting list available? |
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No. We don't keep waiting list for cancellation.
Please inquire each time. |
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What time is check-in and check out? |
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Check-in is at 14:00 and Check-out is at 11:00. |
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Is it possible to check-in before 14:00? |
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We cannot guarantee it.
The earlier you arrive, the less probably room would be ready,and vice versa.
If you surely need to check-in early, we recommend you to reserve previous day. |
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Can I take a shower when I arrive at the hotel before 2 PM? |
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We cannot guarantee it.
If you surely need to take a shower, we recommend you to use Narita airport facility.
See this page |
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Can you keep my luggage before or after my stay? |
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Yes. We can keep your luggage. |
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Is it possible to delay the check-out time? |
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Yes. It's possible with extention charge,
but requests may not be acceptable depending on the room reservation status of the day.
Extension charges are as follows:
・Extension per hour (till 14:00)… 10% of the regular room fee per hour.
・Extension to 18:00 … 50% of the room fee.
・Extension over 18:00 … 100% of the room fee. |
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Does the room rate include breakfast? |
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Yes, light meal is included in the room charge.
It's served from 7:00 to 10:30. |
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Can I get discounted as I stay for a long term. |
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No. We don't offer that service. |
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How can I get to your hotel? |
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How can I get to airport from hotel? |
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Is Wi-Fi connection available? |
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Wi-Fi is available only in Annex Suite rooms and around robby and lounge.
Wired internet connection is available in all rooms. LAN cable is set in the drawer. |
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Can I change currency at the hotel? |
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No. We don't offer currency service. We introduce nearby places to exchange currency. |
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Do you accept credit card? |
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Visa, Mastercard, AMEX are accepted.
Costumers don't need to offer credit card details in making reservation. |
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Can I pay room charge when I check out? |
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No. Room charge is to be paid at the time of check-in. |
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