Due to an unauthorized access to a reservation made by Booking.com (headquartered in Amsterdam, the Netherlands), we have confirmed the following incident at the GRANBELL HOTEL KYOTO, where some customers have made reservations via Booking.com.
An e-mail was sent to the customer that the hotel did not intend to send.
(Messages directing customers to phishing sites*)
*”A phishing site” is a fake website that pretends to be a real website in order to exploit personal or financial information using fraudulent methods.
Neither Booking.com nor we will ask you for your credit card information or request payment for your reservation by email or chat. Please do not access the URL in the e-mail and contact Booking.com or the hotel if you do not recognize the URL.
We have also asked Booking.com to promptly report the situation and the results of their investigation, including the possibility that your personal information has been leaked, and we are currently investigating the matter as well. We will report back to you as soon as the details become clear.
We sincerely apologize again for any inconvenience and concern this may cause to our customers.