Stay in Hokkaido at GRANBELL HOTEL SUSUKINO

Reservation

3 minutes from Susukino station.

Booking.com「Traveller Review Awards 2025」

agoda.com「GOLD CIRCLE AWARD 2024」

3 minutes from Susukino station.

Booking.com「Traveller Review Awards 2025」

agoda.com「GOLD CIRCLE AWARD 2024」

agoda.com「2024 CUSTOMER REVIEW AWARD」

The Design hotel takes 3 minutes from Susukino station on foot.

On the top floor, there is a public open-air bath you can see the starry sky.

Our hotel located close to susukino station has great access to famous sightseeing spots.
One of the largest hotels in the area and total of 300 rooms meets wide range of stay styles.
We are equipped with the restaurant, bar and fitness gym.

Enjoy a relaxing and high-quality stay at Susukino Granbell Hotel.

GRANBELL HOTEL SUSUKINO

INFORMATION

HOTEL INFORMATION

GRANBELL HOTEL SUSUKINO

2−6−2, Minami 5 Jonishi, Chuo-ku
Sapporo-city, Hokkaido 064-0805 JAPAN
TEL.+81-11-252-7403

MAPCODE	9 493 276*68
Check-in	Later than 3:00 p.m.
Check-out	Till 11:00 a.m.
Number of guest rooms	300 rooms
Dining	Breakfast, Lunch and Dinner
Credit card	VISA / JCB / MASTER / AMEX / DINERS / GINREN

ROOMS

Our hotel has 4 types of rooms.
Depending on the situation (for sightseeing or business), you can choose a room.

Double
Corner double
Twin
Universal Twin

Common equipment: TV / Wi-Fi / Refrigerator / Electric Kettle / Telephone / Safety Box / Hair Dryer / Hanger / Storage space under bed / Hit's system/ Bidet Seat / Bed made in dream master company / Air conditioner

Amenities: Hand towel / Bath towel / Toothbrush and Tooth powder / Shampoo / Conditioner / Body Soap / Swab / Hairbrush / Shaver and Shaving cream / Slippers / Night Wear

Rental items*Limited quantity.: Wheelchair / Trouser press / Air cleaner / Humidifier / Steam iron / Hair iron (straight & curl) / Shoe dryer / Cosmetic mirror / Conversion plug for charging

RESTAURANT

You can use in various situations or purposes.
Please enjoy talking with precious one or having a relaxing time at our restaurant.

Minori de bar

Breakfast Buffet

Lunch menu

Food menu

Minori de bar

Our restaurant offers specialty soba and a variety of alcohol.
Please come and try original dishes and local alcohol.
We welcome guests other than overnight guests.

Floor	1F
Hours	Breakfast: 6:30 a.m.-9:30 a.m. (L.O.9:00 a.m.) Business hours are subject to change depending on the season. Lunch: 11:30 a.m.-3:00 p.m. (L.O.2:30 p.m.) Open only on Fridays, Saturdays and Sundays Dinner: 6:00 p.m.-11:00 p.m. (L.O. Food 10:00 p.m. / Drink 9:30 p.m.) *Open only from Wednesdays to Sundays

BAR

Please spend a carefree moment with your loved ones in the modern atmosphere.

BAR

BAR

BAR menu

BAR

We offer a wide variety of drinks including Hokkaido's local sake, wine, and cocktails.
Minori's food menu is also available at the BAR.

Floor	1F
Hours	3:00 p.m.-11:00 p.m. (L.O.10:30 p.m.)

FACILITIES

Open-air bath

Indoor bath

Open-air bath

Indoor bath

Open-air bath

Indoor bath

Shower booth

Open-air bath

Indoor bath

Powder room

17F

Public open-air bath

It is on the top of floor (17th).
We have 2 types of bathes and these has different atmosphere.
You can spend a specious time while see the starry sky in the middle of the city.

Hours	5:00 a.m.-10:30 a.m. / 3:00 p.m. to 1:00 a.m.

Other Facilities

1F

Lounge

An open space the guest use freely.

Hours 24hours.
1F

Automatic Check-in Machine

The machine handle credit card payment and prepaid reservation.
Contactless check-in is available.

Hours 24hours.
17F

Fitness Gym

The guest can refresh the mind and body.

Hours 6:00 a.m.-1:00 a.m. on the next day
17F

Smoking Room

Smoking is prohibited in our hotel. The guests can smoke only smoking room.

Hours 24hours.
17F

Coin-operated Laundry

We provide coin laundry service is convenient for long-term guest.

Hours 24hours.
17F

Vendor Machine

There are vending machine and ice machine on the 17th floor.

Hours 24hours.
1F

Exchange Machine

Handling currency : USD / TWD / GBP / THB / EUR / HKD / SGD / MYR / CNY / KRW / AUD / IDR / CAD / PHP

Hours 24hours.

Hours	24hours.

Hours	24hours.

Hours	6:00 a.m.-1:00 a.m. on the next day

Hours	24hours.

Hours	24hours.

Hours	24hours.

Hours	24hours.

FAQ

We'll do our best to assist you whatever your request may be.

Your Stay
Reservations
Payment
Others

Your Stay

Can I check in early?: We don’t usually offer early check in, however, it may be possible depending on availabilities.
Please contact the hotel for details.

What should I do if I am going to be late for check-in?: Please contact us only if your check-in time will be after midnight. If you are arriving before midnight, there is no need to inform us of any changes to your scheduled arrival time. However, please be aware that if you do not contact us and arrive after midnight, your reservation may be considered a no-show and could be canceled.

Can I Check In after midnight?: Yes, you can check in after midnight.
Please inform us of your desired check in time prior to yourarrival.
Also, you need to use a interphone to contact us because the door is closed for the security after midnight.

Can I do late check out?: Late check out is available until 1pm for 2,000 yen per an hour, depending on your reservation and room availability.
*If you check out after 1pm, you will be charged for an additional night.
To extend your check out time, please contact the front desk in advance.

Does the hotel have a curfew?: The hotel does not have a curfew. Our front desk is available 24 hours.
However, the door is closed for the security from 12:00 a.m. to 6:00 a.m.
The guest can open the door by using their room key.

Is there room cleaning service during a multi-night stay?: Due to our efforts to promote environmental protection, room cleaning will be provided for guests staying four or more nights. Fresh towels, toothbrushes, and garbage bags will be hung on your door daily, and other amenities can be picked up at the front desk.

Do you have non-smoking rooms?: All rooms in the hotel are non-smoking rooms.If you would like to smoke, there is a smoking room on the 17th floor.
Please note that if smoking or the presence of cigarette butts is detected in the room, a room cleaning fee and damage compensation fee will be charged.

Do you allow smoking on property? In the rooms?: All rooms of our hotel are non-smoking rooms, but we do have a smoking room on the 17th floor.

Do you have connecting rooms?: Unfortunately connecting rooms aren’t available.

Do you provide a baby crib (bed)?: Unfortunately, there are no cribs available.

Can I keep the same room for a few days?: Please inform us in advance, and we will make special arrangements.
It may not be available depending on availabilities.

Can minors stay in a room without adults parents?: Yes, minors may stay in a room without adults parents.
However, if one minor (aged 16 to under 18) or a group of minors are staying, we kindly request that a "Consent Form" be submitted by the "guardian." This form is required for all guests. Please download the "Accomodation agreement for minors" from the link below, have it filled out by the guardian, and parents it at the front desk during check-in. Thank you for your cooperation.

Accomodation agreement for minors ≫　Download

Reservations

How far in advance do I need to make a reservation?: We have no rules about advance reservations.
However, we recommend making reservations in advance as we offer Advance Purchase Rate.

Does the hotel have a waiting list?: We do not offer waiting lists.
Please contact us directly by phone or email to get the latest updates on room availability.

Can I cancel my reservation?: Yes, you can. In accordance with our hotel's accommodation terms and conditions, a cancellation fee will be charged based on the basic room rate as follows: 20% for cancellations made the day before, 80% for same-day cancellations, and 100% for no-shows. However, cancellation policies may vary depending on the plan. Please check the details of your selected plan.

How do I cancel a reservation?: Please click here for confirmation, change and cancellation of reservation details.

Payment

Will children be charged?: Children under the age of 6 who do not require an additional bed will not be charged.
Children over the age of 6 will be charged as an adult.

Does my reservation price include consumption tax and service charges?: Yes, consumption tax and services charges are included in your total reservation price.

When will payment be completed?: Payment for your stay will be completed when you check in.
If someone other than the guest who is checking in is responsible for the payment, they will need to complete the payment in full prior to the guest’s check in.
Please contact the hotel in advance if you have any further questions.

What credit cards do you accept?: We accept VISA / JCB / MasterCard / AMEX / UC / DC / NICOS / Diners Club / UnionPay. For other credit cards, please contact the hotel directly.

Others

Is there the Money Exchange?: We located 24-hour Money Exchange on the first floor.

Is the hotel barrier-free? Is it accessible for wheelchairs?: Our hotel is not fully barrier-free; however, we also have Universal Twin Rooms (barrier-free) designed so that guests using wheelchairs can stay with peace of mind.

Does the hotel have luggage storage?: We can store your luggage at the front desk. Please feel free to request this service upon your arrival or departure.
We also offer luggage storage after check-out; however, please make sure to pick it up by the end of the day.
Additionally, we can arrange courier services (for an additional fee).

※ Please note that the front desk may be quite busy during check-in and check-out times. We appreciate your understanding and patience as we assist each guest in order.

Can I send a package to the hotel? Also, is it possible to send a package from the hotel?: Yes, it is possible. However, cash-on-delivery packages are not accepted, so please prepay for shipping.
On the label, please include your reservation name, stay dates, reservation number, and address it to c/o Front Desk.
Also, kindly inform the hotel in advance once it has been sent.
If this information is incomplete or we cannot confirm your reservation, we may not be able to accept your package.
Any additional shipping fees due to redelivery will be the guest's responsibility.

※ Chilled or frozen items are not accepted.

Can I send packages overseas from the hotel?: Unfortunately we cannot help with international shipping.
The nearest post office from our hotel is Japan Post Sapporo Minami-Sanjo Office (https://goo.gl/maps/ZzL11yp5ALNFZncS9), which is open during weekdays from 9:00 a.m. to 5:00 p.m.

Is there breakfast at the hotel?: Yes, breakfast is available. However, its inclusion depends on your specific accommodation plan. Please verify the details of your plan.

What are the parking options at the Hotel?: We have the multistory parking garage (first-come basis).
The detaills are as below.
Charge : ￥2,000/N （2:00 p.m.～11:00 a.m.）*￥300/H
Capacity : 32 units (high 2m, width 2.05m, length 5.3m)

Are English TV channels available to watch in the room?: Unfortunately, we have no English TV channels but you enjoy some applications (YouTube, Netflix and so on) in English in the room.

Is there a “Lost and Found” at GRANBELL HOTEL SUSUKINO?: Lost items may be discarded after then if there is no inquiries within 1 month.
Valuables such as cash ,valuable securities and precious metals are handled according to the law and regulations.
Please note that if food and beverage are left behind after check out, they may be disposed on the day.

Although I have tattoos, can I still use the public bath?: If your tattoos are small enough to be covered with stickers or similar items, you are welcome to use the public bath. *Tattoo cover stickers are available for purchase at the front desk.

ACCESS

There are “GRANBELL HOTEL SUSUKINO” and “GRANBELL HOTEL TANUKI, SAPPORO” in Sapporo.
Please check the hotel details you reserved when you come.

GoogleMap

2−6−2, Minami 5 Jonishi, Chuo-ku, Sapporo-city Hokkaido, 064-0805 JAPAN

MAPCODE：9 493 276*68

Coming from the airport

Parking lot information

There are many one ways around our hotel, so please be careful as coming the parking lot.

Route guidance

Route1

Go straight to southern direction via Nishi 2-chome Street and pass the intersection (Minami4-Nishi1) if you are coming from Sapporo North Interchange or direction of Sapporo TV Tower.

Route2

Go straight on the next T-junction.

Route3

Go straight on the intersection (Minami5-Nishi1).

Route4

Go straight T-junction on Susukino Shinjuku Street and turn right at the intersection (Minami6-Nishi1).

Route5

Turn right when you find 「LAWSON」and pass Nishi 3-chome Street.

Route6

Go straight the intersection (Minami5-Nishi2).

Route7

Turn right when you find 「Seven-Eleven」 on left side.

Route8

Go straight when you find 「Mitsui no Repark」on left side.

Route9

The entrance to the parking lot is on the right side.

Route10

You arrive at our parking lot.

Limit: Length 5.3m × Width 2.05m × Height 2.0m

Weight: 2,500kg (2,300kg)
※ () is the weight for Universal design space

Place: In the hotel premises

Capacity: 32 palette

Price: 2:00 p.m.-11:00 a.m. on the next day /￥2,000 (tax included)
Time other than the above/￥300(tax included) per an hour,The guest could in and out freely.

Others: Reservation is not accepted and it is first come first served.We do not offer valet parking.

TEL: +81-11-252-7403

Double

Double room located on the 2F-16F. Recommended for private stays such as sightseeing and business.
The spacious 160 cm wide bed ensures a good night's sleep. Suitcases can be stored in the space under the bed.

Sizes	17.9～18.1m²	Bed Width	160cm	Capacity	2 persons

Corner Double

Double room located on the 2F-16F. Rooms located on the corners of each floor.
Enjoy a more relaxing stay in the corner room where you can spend a relaxing and quiet time. Suitcases can be stored in the space under the bed.

Sizes	18.1m²	Bed Width	160cm	Capacity	2 persons

Twin

Twin room located on the 2F-16F.
The simple and functional twin room can be used in various situations such as family, friends, and business use as a pair.
Suitcases can be stored in the space under the bed.

Sizes	17.9m²	Bed Width	110cm Bed×2	Capacity	2 persons

Universal Twin

Barrier-free room located on the 16F.
It is a universal design room that eliminates steps in the room and allows elderly people and wheelchair users to spend their time comfortably.
Suitcases can be stored in the space under the bed.

Sizes	35.9m²	Bed Width	110cm Bed×2	Capacity	2 persons