Stay in Hokkaido at GRANBELL HOTEL SUSUKINO

agoda.com「CUSTOMER REVIEW AWARDS 2022」受賞

agoda.com「CUSTOMER REVIEW AWARDS 2022」受賞

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The Design hotel takes 3 minutes from Susukino station on foot.

On the top floor, there is a public open-air bath you can see the starry sky.

Our hotel located close to susukino station has great access to famous sightseeing spots.
One of the largest hotels in the area and total of 300 rooms meets wide range of stay styles.
We are equipped with the restaurant, bar and fitness gym.

Enjoy a relaxing and high-quality stay at Susukino Granbell Hotel.

GRANBELL HOTEL SUSUKINO

GRANBELL HOTEL SUSUKINO

INFORMATION

HOTEL INFORMATION

GRANBELL HOTEL SUSUKINO

2−6−2, Minami 5 Jonishi, Chuo-ku
Sapporo-city, Hokkaido 064-0805 JAPAN
TEL.+81-11-252-7403
Check-in Later than 3:00 p.m.
Check-out Till 11:00 a.m.
Number of
guest rooms
300 rooms
Dining Breakfast and Dinner
Credit card VISA / JCB / MASTER / AMEX / DINERS / GINREN

ROOMS

Our hotel has 4 types of rooms.
Depending on the situation (for sightseeing or business), you can choose a room.

  • Double

    Doubleshadow

  • Corner double

    Corner doubleshadow

  • Twin

    Twinshadow

  • Universal Twin

    Universal Twin Roomsshadow

Common equipment
TV / Wi-Fi / Refrigerator / Electric Kettle / Telephone / Safety Box / Hair Dryer / Hanger / Storage space under bed / Hit's system/ Bidet Seat / Bed made in dream master company / Air conditioner
Amenities
Hand towel / Bath towel / Toothbrush and Tooth powder / Shampoo / Conditioner / Body Soap / Swab / Hairbrush / Shaver and Shaving cream / Slippers / Night Wear
Rental items*Limited quantity.
Wheelchair / Trouser press / Air cleaner / Humidifier / Steam iron

RESTAURANT

You can use in various situations or purposes.
Please enjoy talking with precious one or having a relaxing time at our restaurant.

Restaurant minori
Breakfast Buffet
Food menu
Food menu
Food menu
Food menu
BAR
BAR menu
BAR menu

1F

Minori de bar

Our restaurant offers specialty soba and a variety of alcohol.
Please come and try original dishes and local alcohol.
We welcome guests other than overnight guests.

Floor 1F
Hours Breakfast: 7:00 a.m.-9:30 a.m.
(L.O.9:00 a.m.)
Dinner: 6:00 p.m.-10:00 p.m.
(L.O. Food 9:00 p.m. /
Drink 9:30 p.m.)
BAR: 3:00 p.m.-12:00 a.m.
(L.O.11:30 p.m.)

FACILITIES

Open-air bath
Indoor bath
Open-air bath
Indoor bath
Open-air bath
Indoor bath
Shower booth
Open-air bath
Indoor bath
Powder room
Powder room

17F

Public open-air bath

It is on the top of floor (17th).
We have 2 types of bathes and these has different atmosphere.
You can spend a specious time while see the starry sky in the middle of the city.

Hours 5:00 a.m.-10:30 a.m. /
3:00 p.m. to 1:00 a.m.

Other Facilities

  • Lounge

    1F

    Lounge

    An open space the guest use freely.

    Hours 24hours.
  • Automatic Check-in Machine

    1F

    Automatic Check-in Machine

    The machine handle credit card payment and prepaid reservation.
    Contactless check-in is available.

    Hours 24hours.
  • Fitness Gym

    17F

    Fitness Gym

    The guest can refresh the mind and body.

    Hours 6:00 a.m.-9:00 p.m.
  • Smoking Room

    17F

    Smoking Room

    Smoking is prohibited in our hotel. The guests can smoke only smoking room.

    Hours 24hours.
  • Coin-operated Laundry

    17F

    Coin-operated Laundry

    We provide coin laundry service is convenient for long-term guest.

    Hours 24hours.
  • Vendor Machine

    17F

    Vendor Machine

    There are vending machine and ice machine on the 17th floor.

    Hours 24hours.
  • Foreign currency exchange machine

    1F

    Exchange Machine

    Handling currency : USD / TWD / GBP / THB / EUR / HKD / SGD / MYR / CNY / KRW / AUD / IDR / CAD / PHP

    Hours 24hours.

FAQ

We'll do our best to assist you whatever your request may be.

  • Your Stay
  • Reservations
  • Payment
  • Others

Your Stay

Can I check in early?
We don’t usually offer early check in, however, it may be possible depending on availabilities.
Please contact the hotel for details.
Can I Check In after midnight?
Yes, you can check in after midnight.
Please inform us of your desired check in time prior to your arrival.
Moreove, you need push the intercom to contact us, because the door is closed for the security from 12:00 a.m. to 6:00 a.m.
Can I do late check out?
Late check out is available until 1pm for 2,000 yen per an hour, depending on your reservation and room availability.
*If you check out after 1pm, you will be charged for an additional night.
To extend your check out time, please contact the front desk in advance.
Does the hotel have a curfew?
The hotel does not have a curfew. Our front desk is available 24 hours.
However, the door is closed for the security from 12:00 a.m. to 6:00 a.m.
The guest can open the door by using their room key.
Do you have non-smoking rooms?
All rooms in the hotel are non-smoking rooms.
If you would like to smoke, there is a smoking room on the 17th floor.
Do you allow smoking on property? In the rooms?
All rooms of our hotel are non-smoking rooms, but we do have a smoking room on the 17th floor.
Do you have connecting rooms?
Unfortunately connecting rooms aren’t available.
Do you provide a baby crib (bed)?
Unfortunately, there are no cribs available.
Can I keep the same room for a few days?
Please inform us in advance, and we will make special arrangements.
It may not be available depending on availabilities.
Can minors stay in a room without adults present?
Yes, minors may stay in a room without adults present.
However, you will be required to submit a parent consent form.
Please contact the hotel for instructions on how to do so.

Reservations

How far in advance do I need to make a reservation?
We have no rules about advance reservations.
However, we recommend making reservations in advance as we offer Advance Purchase Rate.
Does the hotel have a waiting list?
We do not offer waiting lists.
Please contact us directly by phone or email to get the latest updates on room availability.
Is there a cancellation fee?
You will be charged 20% of your reservation price if you cancel the day before, 80% will be charged the day of your reservation, and 100% will be charged if you do not show up at the hotel.
How do I cancel a reservation?
Please click here for confirmation, change and cancellation of reservation details.

Payment

Will children be charged?
Children under the age of 6 who do not require an additional bed will not be charged.
Children over the age of 6 will be charged as an adult.
Does my reservation price include consumption tax and service charges?
Yes, consumption tax and services charges are included in your total reservation price.
When will payment be completed?
Payment for your stay will be completed when you check in.
If someone other than the guest who is checking in is responsible for the payment, they will need to complete the payment in full prior to the guest’s check in.
Please contact the hotel in advance if you have any further questions.
What credit cards do you accept?
We accept VISA / JCB / MASTER / AMEX / UC / DC / NICOS / DINERS / GINREN.
If you are unsure whether you are able to use your card, please contact the hotel in advance for clarification.

Others

Is there the Money Exchange?
We located 24-hour Money Exchange on the first floor.
Does the hotel offer wheelchair-accessible rooms?
Yes, the hotel is wheelchair friendly.
We have a universal twin room which is completely wheelchair accessible.
Does the hotel have luggage storage?
Yes, we will keep your luggage at the front desk prior to your check in and after you check out.
Please contact the front desk if you would like us to hold onto your luggage.
Can I send packages to myself at the hotel?
Yes, we can receive packages sent from within Japan and overseas at the hotel.
However, we do not accept packages which require payment on delivery.
Please make sure all packages you send to the hotel are pre-paid.
On the shipping label, please write the reservation name of the guest at the hotel, reservation dates, reservation confirmation number and address the package to “reception”.
*We do not handle chilled, frozen, or hazardous products.
Can I send packages to other locations in Japan from the hotel?
Yes, we can help you send packages to other locations in Japan.
Please contact the front desk for assistance.
*We do not handle chilled, frozen, or hazardous products.
Can I send packages overseas from the hotel?
Unfortunately we cannot help with international shipping.
The nearest post office from our hotel is Japan Post Sapporo Minami-Sanjo Office (https://goo.gl/maps/ZzL11yp5ALNFZncS9), which is open during weekdays from 9:00 a.m. to 5:00 p.m.
Is there breakfast at the hotel?
Yes, we have breakfast from 7:00 a.m. to 9:30 a.m. (last order is at 9:00 a.m.) at the hotel.
To confirm whether your reservation includes breakfast, please ask the front desk.
You are able to add breakfast to any reservation for 2,000 yen (sales tax) per person.
What are the parking options at the Hotel?
We have the multistory parking garage (first-come basis).
The detaills are as below.
Charge : ¥2,000/N (2:00 p.m.~11:00 a.m.)*¥300/H
Capacity : 32 units (high 2m, width 2.05m, length 5.3m)
Are English TV channels available to watch in the room?
Unfortunately, we have no English TV channels but you enjoy some applications (YouTube, Netflix and so on) in English in the room.
Is there a “Lost and Found” at GRANBELL HOTEL SUSUKINO?
Lost items may be discarded after then if there is no inquiries within 1 month.
Valuables such as cash ,valuable securities and precious metals are handled according to the law and regulations.
Please note that if food and beverage are left behind after check out, they may be disposed on the day.

ACCESS

Coming from the airport

Coming from the airport

Coming from the airport

TEL
+81-11-252-7403

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